Withers is a business management tool for pet grooming professionals. We collect only what we need to run your salon software — your business info, your clients' contact details, and appointment records. We don't sell your data or your clients' data. Ever. This policy explains exactly what we collect, how we use it, and your rights.
Withers ("we," "us," or "our") is a software platform designed for pet grooming professionals. Withers provides scheduling, client management, automated SMS and email reminders, payment tracking, payroll management, and online booking tools.
This Privacy Policy applies to your use of the Withers web application, including any associated APIs, services, and communications we send on your behalf to your clients.
In privacy law terms, Withers acts as a data controller for information about our business customers (groomers), and as a data processor for the personal data you enter about your own clients and pets.
Information about pet allergies, medical conditions, and behavioral issues is stored in Withers to help groomers provide safe care. This information is treated with extra care and is never used for marketing or shared with third parties.
| Purpose | What data | Legal basis |
|---|---|---|
| Providing and operating the Withers platform | All account and business data | Contract performance |
| Sending automated appointment reminders to your clients | Client phone / email, appointment details | Your instruction + legitimate interest |
| Displaying appointment history and client profiles | Client and pet records you entered | Contract performance |
| Generating reports and payroll calculations | Appointment records, payment data, staff data | Contract performance |
| Sending Withers product updates and billing notices to you | Your business email | Contract performance |
| Improving the platform and fixing bugs | Anonymized usage data and logs | Legitimate interest |
| Preventing fraud and abuse | Log data, account activity | Legitimate interest |
| Complying with legal obligations | As required by law | Legal obligation |
Withers sends automated SMS messages and emails to your clients on your behalf. This includes appointment reminders, confirmation requests, and follow-up messages you configure in your notification settings.
SMS messages are sent via Twilio. By using Withers' SMS reminder feature, you confirm that:
Standard message and data rates may apply to your clients based on their carrier plan. Message frequency depends on your reminder settings — typically 1–2 messages per appointment.
If a client replies STOP to any SMS from Withers, they will be removed from further automated text messages for your salon. This is handled automatically. You can also manually disable SMS reminders for individual clients in their profile.
Appointment confirmation and reminder emails are sent via Resend on your behalf. Email addresses are used solely for the appointment-related communications you configure. We do not add your clients to any Withers marketing lists.
All Withers data is stored in Google Firebase (Firestore), a cloud-hosted database with encryption at rest and in transit. Access to your business data is protected by Firebase Authentication and enforced by Firestore security rules that ensure only your authorized account can read or write your records.
Pet photos and documents uploaded to Withers are stored in Firebase Storage (Google Cloud Storage). Uploaded files are accessible only through authenticated requests and are not publicly indexed.
You are responsible for keeping your Withers login credentials secure. Do not share your password. If you believe your account has been compromised, contact us immediately at security@withers.app.
We do not sell your data. We share data with third-party services only where necessary to operate Withers, and only under strict data processing agreements.
| Service | Purpose | Data shared |
|---|---|---|
| Google Firebase | Database, authentication, file storage | All app data (stored on your behalf) |
| Twilio | SMS delivery | Client phone number, message content |
| Resend | Email delivery | Client email address, message content |
| Vercel | App hosting and API execution | Server logs, request data |
We may also disclose data if required by law, court order, or to protect the rights and safety of Withers, our users, or the public. We will notify you of any such disclosure where legally permitted to do so.
When you enter your clients' personal information into Withers, you become responsible for how that data is used under applicable privacy laws (such as CCPA, GDPR, or state consumer protection laws). Withers acts as a data processor on your behalf.
As a groomer using Withers, you should:
If a client contacts you requesting deletion of their records, you can remove them from Withers at any time through the client management screen. When you delete a client record, their data is permanently removed from our systems within 30 days.
We retain your data for as long as your Withers account is active. If you close your account:
You can request early deletion of your data at any time by contacting us at privacy@withers.app. We will confirm deletion within 10 business days.
Depending on where you are located, you may have the following rights regarding your personal data:
| Right | What it means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Ask us to correct inaccurate or incomplete information |
| Deletion | Request that we delete your personal data ("right to be forgotten") |
| Portability | Receive your data in a machine-readable format to transfer elsewhere |
| Objection | Object to processing based on legitimate interest |
| Restriction | Ask us to pause processing of your data in certain circumstances |
| Opt-out of SMS | Reply STOP to any SMS, or disable in your account settings |
To exercise any of these rights, email us at privacy@withers.app. We will respond within 30 days. We may ask you to verify your identity before processing certain requests.
California residents have the right to know what personal information we collect, the right to delete, and the right to opt out of sale. We do not sell personal information. To submit a request, email privacy@withers.app with "CCPA Request" in the subject line.
Withers uses minimal cookies necessary for authentication (keeping you logged in) and session management. We do not use advertising cookies, tracking pixels, or third-party behavioral advertising networks.
We may collect anonymized usage data (such as which features are used most) to improve the product. This data does not include personal identifiers and cannot be traced back to individual users or clients.
Withers is a business software platform intended for adults operating pet grooming businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor's data has been entered into Withers without appropriate consent, please contact us at privacy@withers.app and we will promptly delete it.
Note: client records may include contact information for households with minors. Withers does not use this information for any purpose other than appointment communications initiated by the groomer.
We may update this Privacy Policy from time to time as the product evolves or legal requirements change. When we make material changes, we will:
Continued use of Withers after the effective date of an updated policy constitutes your acceptance of the revised terms. If you disagree with changes, you may close your account at any time.
If you have questions, concerns, or requests related to this Privacy Policy or your data, we're here to help.
Email: privacy@withers.app
Security issues: security@withers.app
General support: hello@withers.app
We aim to respond to all privacy-related inquiries within 5 business days.