Withers · Request data deletion

Withers — Request data deletion

This page is for users of the Withers app and website (withers.pet). Follow the steps below to ask us to delete personal data we store for your Withers account or salon.

How to request deletion

Email support@withers.pet from the same email address you use to sign in to Withers.
Use the subject line: Delete my Withers data.
Include your salon or business name and the account email.
We confirm we received the request, then delete. We aim to confirm within 10 business days.

Email support@withers.pet

What is deleted

When we complete an account deletion request, we delete:

Your Withers login and account profile
Salon / business profile
Appointments, client and pet records, staff records
Messages, photos, and files stored for that salon
Billing records we store for the salon, and SMS / phone setup for that salon

Account data is removed from our live systems within 30 days. Backups are purged within 90 days.

What may be kept

Records we must keep for legal, tax, or fraud-prevention reasons, for as long as the law requires
Security and server logs for a limited time
Anonymized usage statistics with no personal identifiers, which may be kept to improve Withers

Pet parents (clients of a salon)

If a groomer stored your information in Withers, ask that salon first. They can delete your client record in Withers. You can also email support@withers.pet and we will help route the request.